Case Management
Streamline legal work, enhance operational efficiency, and mitigate risk.
Accelerate with Automation
Transform your Case Management processes and elevate client satisfaction through seamless digital experiences with our powerful Case Management workflow engine. Mitigate risks and enhance operational efficiency, empowering your firm to excel with enhanced consistency, enforced compliance, and proactively managed performance against SLAs.
Core Capabilities
Peppermint Case Management unleashes the potential to:
Boost Case Efficiency
Give lawyers time back to focus on activities that require their expertise by automating transactional activity and tools to assist lawyers with more complex work.
Transform Document Production
Automated document generation with advanced tools including customisable templates and legal forms integrations, reducing manual effort and improving accuracy.
Manage Risk & Enforce Compliance
Gain a comprehensive client overview with a single, integrated view of clients, activities, matters, and relationships to enhance decision making and customer communication.
Ensure Client Excellence
Automate workflows to standardise excellence and set the bar for service delivery, enhancing client satisfaction and trust.
Enhance client satisfaction and loyalty by providing accurate and timely case information via the Peppermint Portal to reduce back and forth enquiries.
Empower Client Self-Service
Case Management allows you to leverage the Microsoft ecosystem, including Power Automate and AI Builder, to achieve low-code/no-code customisation tailored to your firm’s unique requirements. Seamlessly integrate with your existing digital infrastructure for optimal efficiency.
“The importance of having a versatile case and matter management solution has never been more pertinent and we believe CX365 will allow us to remain competitive and deliver an even higher quality of service to our current and future clients.”
“We chose Peppermint’s Case and Matter Management solution because it puts us in the best position to enhance how we serve our clients today, and to embrace the opportunities of the future, supported by a platform and partner that’s innovating as quickly as we are. I look forward to working with the Peppermint team as a strategic partner, to deliver our shared phase one goals and future strategy.”
“Peppermint Case Management will be key in how we manage a large and complex legal matters with our clients. We look forward to expanding our use of this platform and exploring more opportunities for digital transformation with Peppermint.”
Book a demo of Case Management
Ready to get started with Peppermint? Fill in the form and someone from our Sales team will get back to you as quickly as possible.