Here, we speak to four of the most ambitious – from IT outsourcing specialist Agilitas and legal software firm Peppermint Technology, to pram-maker Babystyle and savoury pastry manufacturer Addo Group.

In this article Andrew Simmans, IT and Project Management Consultant, draws on his 17 years’ experience working on legal technology projects to share how law firms can achieve the best return on their IT investments.

On average, 4,000 ransomware attacks occurred per day in 2016, according to a report from the FBI. Diving deeper, ransomware attacks on businesses have become more frequent as well.

New entrants, increased client expectation and continuing fee pressure have shifted the battle ground of legal services to the client experience.

Unless you have a monopoly in your area, differentiating on core legal services is difficult, perhaps impossible.

It’s not uncommon for law firms to be resistant to change. Caution is understandable, particularly since change often comes dressed as a complex and expensive transformation project.

Law firms spend less than other comparable sectors on IT investment – just 4.1% of turnover, compared to consultancy (4.9%), and accountancy (5.1%), according to our latest research, How law firms measure up against other sectors.

When it comes to customer service, lawyers should think more like publicans, writes Edward O’Rourke – who began his career in pub and hotel management before becoming a corporate lawyer and eventually CEO of Ashtons Legal, a 200+ strong law firm operating across East Anglia.

Peppermint Technology, the multi-award winning legal technology innovator, has released its latest Legal CEO Research Report: “Becoming the Law Firm Clients Really Want”.