Peppermint Technology and PwC Video Interview

Following our successful Enterprise Relationship Management & AI Innovation launch event in London, we sat down with Neil Henderson, Peppermint’s Director of Operations, and Greg Jackson, Director, Law Firm Strategy & Business Transformation at PwC, to discuss our newest alliance and all things involving digital transformation at a law firm.

Here is where you can watch the full interview.

Some of the key points:

Strategic alliance announcement: Neil Henderson from Peppermint and Greg Jackson from PwC formally announce their alliance to help law firms with digital transformation using Peppermint's legal technology built on Microsoft platform.

Law firm survey insights: Greg Jackson shares that 90% of law firms are looking to improve their client account management and how Peppermint's platform can help them with data visibility and financial performance.

CRM adoption challenges: Neil Henderson and Greg Jackson discuss how to overcome the low reputation and usage of CRM in the legal sector by integrating it with the lawyers' workflow and providing value from AI and data analytics.

PwC's added value and scale: Greg Jackson highlights PwC's deep heritage and expertise in the legal sector and their growing Microsoft practice that can support Peppermint's delivery and implementation of their platform to law firms.

Data security and trust: Neil Henderson explains how Peppermint takes security seriously and adheres to ISO 27001 and Microsoft best practices in their legal software development and delivery.

Business change and transformation: Greg Jackson emphasises the importance of putting the lawyer and partner at the heart of the requirements gathering and change execution process to ensure successful adoption and engagement with the technology platform.