Formed in 2014 following the merger of Blake Lapthorn and Morgan Cole, with over 800 employees, this national full-service law firm needed to simplify processes, unite people and connect their data in order to maintain their strategic growth plans.

Carey Olsen has a clear client-centric growth strategy, underpinned by strong business relationships; as such Carey Olsen recognized the need to transform how they approached Client Relationship Management (CRM). CRM was prioritized and was viewed as being key to maintaining the firm’s competitive advantage in the fast-moving offshore legal services market.